Residents and Visitors

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In seeking to discover the ways distance learners (older than the normal undergraduate population) conceive of and use web technologies, principally web2.0 technologies, researchers at University of Oxford's Technology-Assisted Lifelong Learning project used interviews and questionnaires. They found that the main difference in the way people use technology is not technical savvy (a la digital natives), but in attitude and purpose.

Residents enjoy the 'pervasive social ambience' and see online as a space, analogous to a physical environment, a park is shown by way of illustration, in which you have a presence and can interact with others. Visitors, on the other hand, are instrumental and see the internet as being a toolbox – youTube for videos, diigo for bookmarks and so on. They have things to do and want to get them done in the minimum time to the best standard.  The example is given of Skype: a tool which 'visitors' quickly learn to use, illustrating that they don't suffer from some technical or chronological 

The distinction is wrapped up with people's identities and contexts when they go online: people will be visitors in some contexts (e.g. at work) and residents in others (e.g. in leisure), and so on; the distinction is not intended to be boolean but rather scalar.

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